Privacy Policy
This Privacy Policy explains how Neat & Tidy processes personal data in connection with its cleaning services and website use. It applies to inquiries, bookings, service visits, and related communications.
How We Use Data
We use personal data to respond to inquiries, assess property condition and scope, prepare quotes, schedule appointments, confirm access, carry out cleaning services, manage payments, maintain records, handle customer support, and meet legal or operational requirements. We may also use limited technical data to secure and improve the website.
Service Providers
We may share personal data with service providers that support website hosting, communications, payment processing, scheduling, record keeping, or other operational functions. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality.
Legal Disclosure
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims.
Data We Collect
We may collect names, contact details, property and access information, service preferences, appointment details, payment-related records, and condition photos where provided. We may also process communications and information needed to confirm scope, timing, and completion of move-in or move-out cleaning services.
How We Collect Data
We collect data directly from inquiries made by phone, email, or contact form, from details shared during scope review and appointment confirmation, and from records created during service delivery. We may also receive limited information from payment processing or other operational providers involved in the transaction.
Types of Cookies
We may use session cookies to keep the site functioning during a visit, preference cookies to remember basic settings, and limited analytics cookies to understand site use. We do not use cookies to collect more information than is reasonably needed for these purposes.
Cookie Controls
You can manage cookies through your browser or device settings, including blocking or deleting cookies already stored. Some site functions may not work properly if certain cookies are disabled, especially those used for basic operation and form handling.
Your Rights
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances.
How to Make a Request
To make a privacy request, provide enough information for us to verify your identity and locate the relevant record. We may ask for additional details before acting on a request, and we will respond within a reasonable period under applicable law.
Data Retention
We retain personal data for as long as needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practicable.
Policy Updates
This policy may be updated to reflect changes in our practices, legal requirements, or service operations. The revised version will apply from the date it is posted, and we may provide additional notice where a change is material.